Gridley Continues to See Ongoing Demand for Leading Capabilities
in Customer Related Strategy Consulting

NEW YORK (December 1, 2010) – Gridley & Company LLC (Gridley & Co.), a New York-based boutique investment bank that specializes in the Information Services industry, today announced that it served as the financial advisor to Peppers & Rogers Group, a leading global management consulting firm specializing in customer-centric strategies for Global 1000 companies, in its successful transaction with TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the world’s largest global providers of comprehensive enterprise solutions that maximize revenue, transform customer experiences and optimize business processes. Peppers & Rogers specializes in maximizing customer lifetime value by providing customer insight, analytics, strategy, and management plan execution.

TeleTech has acquired an 80% stake, with Peppers and Rogers Group management retaining a 20% ownership interest. Peppers & Rogers Group, founded in 1993, currently operates offices on six continents across the globe including headquarters in Norwalk, Connecticut and in Istanbul, Turkey along with regional offices in Belgium, Germany, Dubai, South Africa and Kuwait.

“We are proud to have worked with Peppers and Rogers in this exciting transaction,” said Linda Gridley, President and CEO, Gridley & Co. “Their brand name is unmatched in customer oriented strategies and we are very excited for them about their opportunities with Teletech.”

To view the deal announcement, please visit:  http://www.peppersandrogersgroup.com/view.aspx?DocID=32678 .